Defra helpline - general enquiries
Telephone
For information on any aspect of Defra's work, please contact the Defra Helpline.
Tel: 08459 33 55 77
From outside the UK: +44 (0) 20 7238 6951
Minicom/textphone: 0845 300 1998
Email: helpline@defra.gsi.gov.uk
- Calls can cost up to 5p per minute for BT users
- Calls made using other service providers or mobiles may cost more
- The Helpline is available for telephone and email enquiries between 8.00am to 6.00pm Monday to Friday
The Helpline can experience high volumes of calls at peak times so we appreciate your patience if your call cannot be answered immediately.
Helpline staff can answer many of the questions put to them; however, if they are unable to answer an enquiry themselves, they will connect callers to other Defra staff who can deal with enquiries on specialist issues.
Fax
Fax: 020 7238 2188
From outside the UK: +44 (0) 20 7238 2188
(Please address faxes to the Customer Contact Unit.)
General postal enquiries to
Defra
Customer Contact Unit
Eastbury House
30 - 34 Albert Embankment
London
SE1 7TL